cimahitoto Privacy Policy

This page describes what we collect when you use cimahitoto and how we keep that data protected. We take your privacy seriously and are transparent about every piece of information we gather—from your email address during registration to your transaction history when you deposit via DANA, e-wallet, or bank transfer.

Our approach is straightforward: we collect only what we need to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties. We do not share your gaming history with advertisers. We encrypt sensitive information and store it securely.

If you have questions about how we handle your data, this page answers them. If you need more detail, our support team is available in English.

What Data We Collect on cimahitoto

When you register with cimahitoto, we collect your full name, date of birth, email address, and phone number. We use this information to verify your identity and to contact you about your account. We never share these details with third parties without your explicit consent, except where required by law.

During Know Your Customer (KYC) verification, we ask you to upload a photo of your national ID card (KTP, passport, or driving licence) and a selfie holding the document. We store these images separately from your account profile and use them only to confirm your identity. Once verification is complete, we retain the images for regulatory compliance but do not use them for any other purpose.

We also collect information about how you use cimahitoto—which games you play, how long you play, and which markets you view. This helps us understand user behaviour and improve our platform. We do not use this data to profile you for marketing purposes.

How We Use Your Data

We use your data for five main purposes: account verification, payment processing, customer support, fraud prevention, and service improvement. We verify your identity to comply with anti-money-laundering regulations and to protect our platform from abuse. We process payments to credit your account and to settle your withdrawals. We use your contact information to send you account notifications, withdrawal confirmations, and support responses.

We analyse patterns in your account activity to detect fraud and unauthorised access. If we notice unusual behaviour—such as a login from a new country or a withdrawal to a different bank account—we may ask you to verify your identity before processing the request. This protects your account from compromise.

We do not use your data to send marketing emails or promotional messages unless you opt in. We do not sell your email address or phone number to third parties. We do not share your gaming history with other websites or advertisers.

Your data belongs to you. We hold it in trust and use it only to serve you better on cimahitoto.

Third-Party Processors and Data Sharing

We work with payment processors, identity-verification services, and cloud-hosting providers to deliver cimahitoto. These third parties process your data only on our behalf and under strict confidentiality agreements. They do not use your data for their own purposes.

Our servers may sit outside your jurisdiction. Your data may be stored in data centres in Southeast Asia or other regions. We ensure that all data transfers comply with data-protection standards and are encrypted in transit.

We may disclose your data if required by law—for example, if a court orders us to provide information or if a government agency requests it for regulatory compliance. We will notify you of such requests unless we are legally prohibited from doing so.

Your Rights on cimahitoto

You have the right to access your data anytime. Log in to your cimahitoto account and review your profile, transaction history, and gaming records. You can download a copy of your data or request that we delete your account (subject to regulatory retention requirements).

You can update your email address, phone number, or password at any time through your account settings. If you forget your password, we send a secure reset link to your registered email. You set a new password, and your account is re-secured.

You can opt out of non-essential communications. If you no longer wish to receive account notifications or support updates, you can adjust your preferences in your account settings. However, we will continue to send you critical messages—such as withdrawal confirmations or security alerts—because these are necessary to protect your account.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences on cimahitoto. These are essential cookies—without them, you would need to log in every time you refresh the page. We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but doing so may affect your ability to use cimahitoto. We do not recommend disabling essential cookies.

Data Security and Retention

We encrypt all sensitive data—including passwords, payment details, and ID photos—using industry-standard encryption. We store encrypted data on secure servers with restricted access. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

We retain your data for as long as your account is active. If you close your account, we delete most of your personal information within a reasonable timeframe. However, we may retain transaction records and KYC documents for regulatory compliance—typically for five to seven years.

Contact Us About Your Data

If you have questions about how we handle your data, or if you wish to exercise your rights, contact our support team through your cimahitoto account dashboard. We are available in English and will respond within a standard timeframe. You can also reach out if you believe we have mishandled your information or if you wish to lodge a complaint.

Our services are available only where local law permits. We do not offer cimahitoto in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

This privacy policy may be updated from time to time. We will notify you of material changes via email. Your continued use of cimahitoto after such notification constitutes acceptance of the updated policy.